Cancellations and refunds

Last updated October 19, 2026

Changing or cancelling an order

You can change or cancel your order for a full refund until the order cutoff for your bake day: 2 days before, at 6 pm Eastern time. That’s when the dough is started. To cancel, reply to your confirmation email or write to hello@savbakesit.com with your order number.

After the cutoff we can’t offer a refund, because your order is already being made. If something comes up, let us know and we’ll do our best to help, for example by moving your pickup to a later window that day.

Missed pickups

Orders not picked up during your chosen time are held until the end of that day. Orders that aren’t picked up can’t be refunded.

If something isn’t right

If an item is missing, damaged in shipping or not what you ordered, send us a photo within 24 hours of receiving it. We’ll replace it on a future bake day or refund it, whichever you prefer.

How refunds work

Refunds go back to the card you paid with. Banks usually show them within 5 to 10 business days. You’ll get an email when we send it.

If we have to cancel

On the rare day we can’t bake (illness, power outage, a storm), we’ll contact you right away and refund your order in full or move it to another bake day.